1. Data Collected

We collect the following personal data:

• First name and last name
• Email address
• Phone number
• Postal address
• Booking-related information (date, time, location)
• Payment data (only via a secure service provider)

2. Purposes of Processing

The personal data collected is used exclusively to:

• Manage and confirm your bookings
• Respond to your inquiries
• Prepare invoicing
• Communicate with you regarding your bookings
• Comply with our legal and regulatory obligations

3. Legal Bases for Processing

We process your personal data on the following legal bases:

• Performance of the contract (Shuttle Taxi MK)
• Explicit user consent
• Compliance with our legal obligations

4. Data Recipients

Your personal data is never sold to third parties. However, it may be disclosed to the following recipients, strictly necessary for the performance of the service:

• Secure payment service providers
• Competent authorities, only upon official request

5. Data Retention Period

We retain your personal data only for the period necessary to achieve the stated purposes or in accordance with legal obligations (generally up to 3 years after your last booking).

6. Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data and to prevent its loss, misuse, or unauthorized access.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), you have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to object to processing
• Right to restriction of processing
• Right to data portability

You may exercise these rights by writing to us at info@shuttletaxi.mk. A response will be provided within a maximum period of one month.

8. Cookies

Our website uses cookies to improve your user experience. You can refuse or manage these cookies directly in your browser settings.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will take effect upon their publication on our website. We invite you to regularly review this page.